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Getting the Library KMS Ready for the Future – SLA inspirations

An interesting find : FutureReady 365 Blog from SLA – Special Libraries Association via @NeridaHart – with a daily blog post over 365 days from SLA Members – focusing on “what being Future Ready means to SLA members”. 

From the first 6 months, I found many of the posts very insightful as I begin to plan KM activities over the fiscal year 2011-12. Nuggets from my favourite posts which have become part of my KM Learning journey include –

Bethan Ruddock – Questions for the Panel from Ruth Wolfish at SLA 2011
What is the type of individual, with what skills that are currently successful in your Library?
What personality skills would you look for in an individual?
How important are technical skills? What specific skills?
In your opinion, going forward in the Library profession; what type of individual will succeed?
In hindsight, what would you do differently in your career to succeed? What did you do that was the most beneficial?
What trends do you see for the future? How will your type of Library change in the future?
Name 3 things that you continue to do in order to succeed? (ie. public speaking, networking, classes, SLA ……?)
Will Libraries exist in the future ? Public Libraries? Corporate Libraries?  How will databases or products change in the future?”

Guy St Claire – Create Your Own Job – on KD/KS – Knowledge Development – Knowledge Sharing to being an Organization’s Knowledge Thought Leader

“Be Strategic – Matching your organization’s strategic information & knowledge needs to your own ambitions & professional abilities – supporting the management of the organization’s knowledge domain (content professionals, information professionals, records management, archivists, special librarians) vs Knowledge Strategy ie a management-based rather than collection based strategy. Managing the organization’s Knowledge Services – convergence of information management, KM and strategic learning – design & plan knowledge related activities/policy”

  1. “Be Proactive
  2. Show Them Your “Extra”
  3. Be Flexible
  4. Give your very best service to your patrons
  5. Be Confident
  6. Step Outside Your Comfort Zone
  7. Be Optimistic
  8. Blaze Your Own Trail”
Say goodbye to the career I assumed I would have. There was a moment of genuine sadness when I realized that some skills upon which I built my professional identity had no place in my evolving portfolio. Less original cataloging and more marketing, less database design and more SharePoint site building … I remind myself that clinging to fading status quo hurts more than trying to create something new.”

Toby Pearlstein on Survival Strategies in Downturns wrote of strategic actions to survival. My take on her thoughts are as follows – 
  • Need for a SLA Library’s vision statement & how it relates to the organziation
  • Engage with your stakeholders to ensure their needs as they see it really are identified 
  • Ensure you have a wholistic view of your organization’s knowledge & information requirements
  • Create a 360 degree view of the information needs of your organization (understand thoroughly how IS contributes to bottom line success)
  • Be aware of different stakeholder categories & their differing needs 
Darron Chapman – Connecting Information with Innovation wrote of the concept of ‘responsibilities’ rather than job titles in KIM – Knowledge Information Management

Key insights for me : There is a clear move towards the core KIM disciplines – information management, records management, library and information services, business analysis, and knowledge management,– coming together or merging. However, some relevant functions — such as Research, Competitive Intelligence and Information Technology – do not generally align themselves with KIM community.”

Stephen Abram – What I Wish I Knew Years Ago – Pt.2 following an earlier post Pt.1 
  1. Prefer Action over study and pilot programs
  2. Get out of your box and embrace Library 2.0
  3. You can’t step in the same river twice – we can’t see the future – we have to make the path now with imperfect information
  4. Have a Vision & Dream Big
  5. 3 Key Questions
    1. What Keeps you awake at night
    2. If you could solve only one problem – what would it be
    3. If you could change only one thing – what would it be
  6. Feedback is a gift – not to be shrunk from
  7. Sacrifice – you may have 100 great ideas but can only work on 5 – so park the other 95
  8. Build for the future and embrace ambiguity
  9. Be comfortable with mistakes – learn from them
  10. Have fun
  • What is the business model of the future
  • Who are the competitors we haven’t even thought of 
  • Who will be our customers in 10 years – 20 years
  • What are the wild cards
You can become experts in where the best information resides, which questions to ask next, and even who can help answer them. Data is worthless, analysis is king, and insight is golden. As librarians, you can help your colleagues find trend data from the least biased sources and forecasts from the world’s best subject matter experts. You can ask the follow up questions – What does this mean? What information do we need next?  What scenarios are suggested by what we are finding?”

“Metrics 
How many books/journals does your library hold?
How many people use your services (pick a period of time)?
How many questions did you respond to? (pick a period of time)?

 Improve – Look at this information and see where you can improve
Can you improve your presence on the intranet to show your new holdings?
Can you start a blog with items of interest to a work group?
Can you attend staff meetings and introduce yourself and your services?
Can you work with another department that needs help with research or organizing their work?

Promote – Don’t just say what you did – state the benefit
I created an intranet page so that our satellite offices can get the same new information as our main office”

Since we are experts at evaluating and presenting information, we should utilize these skills to identify future trends and anticipate what our client’s needs and questions will be.  We can improve our efficiency by setting up dashboards or alerts on trending topics so that when a request comes our way, we are already knowledgeable about the best and most reliable sources for the information.  Having this knowledge allows us to be even more valuable to our clients….. Have you begun incorporating infographics in the presentation of your research results?”

  • We definitely needed a warehouse to store all this bounty, and more than ever we needed a librarian to help us find what we needed. The library is a house for the librarian.
  • Post-Gutenberg, books are finally abundant, hardly scarce, hardly expensive, hardly worth warehousing. Post-Gutenberg, the scarce resource is knowledge and insight, not access to data.
  • We need librarians more than we ever did. What we don’t need are mere clerks who guard dead paper.
“I work with teams of extremely smart, insightful people working with information who come from a range of backgrounds, not just library. By contrast, I find so often librarians want to hold ourselves apart as “us” versus “them” (librarians versus non-librarians) but really, it should just be “us”.  We are all on the same side, working toward the same goals…. We also often forget there are others in the information world, many of whom are also without the MLS degree: researchers, information consultants, information architects, knowledge managers, records managers, user experience specialists, indexers and taxonomists among others. While those with library degrees often excel in these areas, they are not prerequisites for success in the job…. Since leaving the library workplace for consulting, I have come across and worked with so many different types of people, many who (much to my surprise) know an awful lot about information. We do not own this, folks…. 
I therefore have a difficult time understanding the elitist mindset of some librarians. “

What are some of the characteristics that allow a person to be flexible, to flow with change and even thrive on it?   What should we all be cultivating in order to shape our own futures?
  • Curiosity & willingness to experiment with new ideas and technologies.
  • Sharing, teamwork, and collaboration.
  •  It’s through engagement that we earn validation.
  • Solid foundations and respect for the past.
  • Proactivity.  When we take responsibility for our own continuous learning and for acquiring the new skills needed to cope with a changing professional environment, we position ourselves to embrace and even make new opportunities. 
  • A sense of humor and pleasure in accomplishment.”
Alan Foster – 17 key points – my favourites are
  1. ‘Business strategy & culture fit’ – the ability to develop the information service in harmony with the company’s strategic objectives and organisational culture.
  2. Developing a shrewd political instinct, having sensitive antennae amongst users and senior managers and being adaptive in consequence.
  3. The ability to work globally with all that this implies – building alliances, harmonising & integrating services – whilst understanding different cultural and business practices which shape the environment.
  4. Develop hard nosed negotiation skills with content vendors. And getting harder.
  5. Ensuring that your information/research/knowledge staff are embedded within business project and work teams.
  6. Enhancing knowledge management skills (note small rather than capitalised ‘KM’) – knowledge sharing, capturing tacit knowledge, using stories, applying appropriate technologies.
  7. Use social media when appropriate. A number of respondents are somewhat sceptical of the business case for such deployment in terms of their information and research services.
  8. New IT systems should be implemented in line with technological opportunities and trends but most of all to improve access to content and cost-effectiveness of services.
“Optimism:  Before you can make something better, you have to believe that it can be better.  Treading water for the sake of survival is not going to cut it anymore.  You have dive in ready to swim like a medalist.  The first step is to stop saying things like “I think we can” or “Maybe we can”.  The mentality is that “we can”,
Activism:  Whereas the discussions and strategizings are important, they pale in comparison to the need for real action. 
Creativity:  There is more to solving a problem than merely having an answer of your own.  Creative solutions require open minds and a willingness to see issues from multiple angles”

Many of us understand that we have moved beyond Web 2.0 and into Web 3.0 – sometimes called the Semantic Web.  But what does it all mean, how can librarians become a part of the effort, and can we take it a step further and, ourselves, become Librarian 3.0?  
  1. Get mobile with your services
  2. Use social media
  3. Web 3.0 is about personalizing the information experience – People join community networks when their individual needs are met.
  4. Provide dynamic content – use electronic resources creatively & effectively
  5. Not only are we utilizing the Semantic Web to categorize resources (journal article, book, person, datasets, etc.) but also relationships (author of, employed by, head of) between resources.  These semantic relationships help us filter through the information to identify what we need (i.e., all journal articles written by people employed by University of X).”
‘In his book A Whole New Mind, Daniel Pink asserts, “When facts become so widely available and instantly accessible, each one becomes less valuable. What begins to matter is the ability to place these facts in context and to deliver them with emotional impact.”’

  1. “Embrace Uncertainty
  2. Take Time to Dream
  3. Share Ideas with Others
  4. Collaborate with others considering the future
  5. Try stuff
  6. Read widely – blogs, journals on how people are imagining the future
  7. Be curious
  8. Perfection isn’t possible
  9. Don’t give up your values – use them to assess new tools etc
  10. See space – the context and not just the object”
Apart from specialist professional skills, of course, everyone working in the library and information profession needs to be able to answer these questions:
  • What’s an information professional for?
  • Why should I ask a librarian instead of just searching Google?
  • I can find what I need myself, why should I use the information centre?
  • Why shouldn’t we just put the sources on everyone’s desktop?
  • Surely it’s cheaper to outsource the research service?”
Take advantage of online and in-person seminars and professional development.  You always learn something new and something that can help your patrons, too.  Especially note and test new technologies that your patrons may be into so at least you are aware of what they are and how they can be used.
Strive to have a good understanding of the balance between traditional and print media and new technology.  Although the medium is different, the basics are the same: delivery of information and, hopefully, knowledge.  Know when to use each one for the most effective service to your patron.”

Connecting and integrating is a critical piece in being future ready within your organization and in the delivery and management of your information services. Connecting….
   People with knowledge
   People with information
   People with people
   Information with information
   Information to innovation, knowledge, development, growth, and learning
   Information with social networking tools
    Tools such as blogs, wikis, microblogs, virtual worlds, instant messaging, and community tools all provide natural ways for us to embed ourselves into existing communities, create our own communities and networks, and connect ourselves and our services to the organization. “

    Although DAM may not be in your current job description, it is an area worth exploring.  As new opportunities for information professionals continue to move away from the traditional research and reference role, it is imperative to understand what skills, both soft and hard, are required of those who handle “everything digital” or “everything media related.”  Companies and organizations from all sectors, including web, film, and broadcast media, recognize the tremendous value of their digital assets, and are continuing to ensure that they remain secure, accessible, and preserved over time. “

    Curating and framing information is a powerful way of sense-mapping for your family, community, company, and country. This is a mass communication, co-creation era in which authentic clarity begets authentic clarity. 
    My job is to frame things for companies and communities so we can look at them anew, and innovate in better and healthier directions, with human empathy engaged.”

    Over time, UX will become embedded in librarianship, and all librarians will focus on the user experience if we want to continue to exist and thrive.
    The future demands that we create a holistic, user-centered, innovative approach to service design for virtual and physical spaces as well as digital and physical collections. Focus groups, surveys, usability studies, embedded librarianship and ethnographic studies are some of the tools used to gather data and anecdotal information about the user experience. We need to focus on the elephant which is the library website as well as the hundreds of little details that go into making libraries places where people want to go.”

    The above are an amazing collection of insights for looking to the future from SLA – plenty to consider implementing and refining over the coming fiscal year
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    Enterprise Social Bookmarking Behind the Firewall

    Tonight while we watched NRL (Aussie National Rugby League) I shared the concepts of Enterprise Collaborative Bookmarking with my Significant Other who said they were having issues with finding info at work. 


    He wanted to know what it meant in a sentence or two – so after digging thourgh my tagged Googlereader RSS items & Diigo / Delicious bookmarks – here’s the reply  I emailed to him :

    = Sharing (& tagging/categorising) bookmarks or favourites behind the firewall = ie like Delicious or Diigo behind the firewall
    = search time saved by checking others’ saved bookmarks = less reinventing the wheel


    I dream of being able to really use Enterprise Social Bookmarking on Sharepoint (my org’s still stuck at Sharepoint 2007) & Confluence (we’ve just upgraded so need to check on whether we’ve got the necessary plug-in !)

    Now here’s some more references :
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    Social Intranets moving along in 2011 – helping us work smarter – not just harder

    Lots of Social Media discussions on Intranets in May 2011. I found this timely as my org is  currently migrating our site Intranet to Sharepoint 2007 (no sign of Sharepoint 2010 just yet). And we’re so busy as that migration includes our Communities of Practice (vintage 2000)  & also our Standard Operating Procedures aka SOP’s in our  CMS (vintage 1990’s). 
    Since 1991, these SOP’s have underpinned our 3rd party certifications for ISO 9001 – ISO 14001 – AS 4801 (aka AS18001 in USA) –  CE Mark & a plethora of other international certifications that we need to sell our products globally … in the post GFC era we need ways to work smarter & not just harder … so effective Intranets are crucial to improving our efficiency.
    So no surprise I liked Chris Swan’s earlier views on Intranets : Communication Portal or Employee Toolkit ?
    And then to Intranets 2011 – Confererence Notes by Michael Sampson (aka @CollabGuy)
    May 11 2011 Notes
    May 12 2011 Notes

    Coincidentally Dion Hinchcliffe has written an interesting article on “re-furbing” intranets – there’s heavy use of the “social” word – and worth a read – also have a look at James Dellow’s post on Dion Hinchcliffe’s ideas – more by James. Dion Hinchcliffe takes it even further in another article about data mining what an org knows : “the connections between people and the information they share” – still seems a mammoth undertaking to do this in the burgeoning explosion of data aka Big Data ? He’s on record as saying
    ” I think there is a lot to be said for intelligently connecting social tools to enterprise systems of record”  ….. in response to Samuel Driessen’s views : “And the integration with business tools like ERP is important as well!”

    Loraine Lawson asks whats the big deal about Big Data – 

    Big Data is big news these days. Still, I’m sure there are those among you who wonder whether Big Data is actually a big deal, or just a big bloated bag of hot air.” – then goes onto share her views … 


    Coincidentally it’s also a topic that the folks at McKinsey have been looking at – under the current descriptor Big Data (?) – where they ask – “Can Big Data play a useful role ?” – see the full (long) report ?

    And from Forrester’s Brian Hopkins looking at IBM’s recent symposium, the “Big Data” theme just seems to be encroaching  – they characterise it with the 3 “V’s” : Volume : Velocity : Variety. Of course in my opinion there has to be  another V : Value – ie the real Value or benefits that comes from what you get out of “Big Data“.

    John Tropea has also been emphasising Value rather than a focus on Adoption of Web 2.0 technologies in organizations.

    And then to leverage the actual Value from the other 3 “V’s” – employee engagement & passion is crucial as Dion Hinchliffe shared from another article he’d read.


    More good posts on Intranets from the KerrieAnne’s Vaults : Googlereader, Delicious & Diigo

    A Maven’s Magnet Personal Knowledge Management PKM Thoughts – What matters in Intranets for PKM  : Findability : Navigation / Search / Help Resources including Emergency Info  – NewsCollaboration / Interaction – able to Personalize/Customize for the Individual’s needs

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    Where are they now – 90’s Thought Leaders in the Millennium Noughties

    In the 1980’s writers such as Tom Peters led the management thinking revolution – with Alvin Toffler (Future Shock) & Barry Jones (Sleepers, Wake!) seeing a rapidly changing future.

    In the 1990’s came globalization & the emerging internet. It was the time of the Cluetrain Manifesto and a fascinating time to be in residential management / leadership programs.

    I attended three of these in the 5 years from 1996-2001 when I was part of the BHP Organization. Tim Dalmau was one of the key thought leaders in these programs, along with Phill Boas, Malcolm Davies & Ted Fawle. At these we were challenged to think, and to read from a range of thought leaders venerated during the 1990’s – see the table below.

    We learned of Jung, Johari Windows, Learning Organizations, MBTI, Optimism, Organizational Culture, Resilience, Reflection and building more effective Teams. It was still an era of ideas mostly presented in books & journal articles – before the arrival of blogs, wiki’s & social media like Twitter & LinkedIn. But always there was a business focus – a financial benefits focus beyond the personal learning journeys.

    Now other thought leaders & mavens have emerged like :

    Many of these draw from the thought leaders of the 80’s & 90’s – of whom Gary HamelTom Peters & Margaret Wheatley now continue to mix it with blogs, tweets etc.

    Two of my favourite thought leaders in 2011 are  Rosabeth Moss Kanter, & also  Beth Kanter, who has been pursuing “social media for social good” in working with non-profits : I am so inspired by Beth Kanter’s posts – plus big shout-out thanks to Gautham Ghosh to address my glitch of  mixing links for Beth Kanter & Rosabeth Moss Kanter !



    Thought Leaders

    DA Aaker – Brand Activism – more N Adler Connirae Andreas – Neuro Linguistic Programming – Core Transformations Chris ArgyrisDouble Loop Learning (more) & Organizational Learning Christopher Bartlett – Managing Across Borders- an interview –  MNC’s updated Gregory BatesonSystems Theory
    Epistemology
    & Anthropology
    MP Bean
    R Beckhard – Organization
    Development&
    Change – Formula
    Pioneer
    P Berger – Social Structure & Reality Ken Blanchard Peter Block – The Empowered Manager – Community, Stewardship & Service R Boyatsis – Neuroscience – Emotional Intelligence – Learning Styles – Unleashing the Power of Self-Directed Learning BJ Caldwell J Campbell
    Fritjof Capra J Coehn Stephen Covey Tim Dalmau M Davidson GS Day Bill Defoore – Anger Management
    & Emotional
    Intelligence
    A De Geus – ex Shell – The Living Company A De Mello P Drucker Trompenaar Fons – 7 Dimensional Model of Culture – Building Cross Cultural Competence R Fritz P Gagliardi B Gale
    Howard Gardner – Multiple Intelligences – Many Paths to Learning M Gell-Mann Sumantra Ghoshal Thomas Gilmore James Gleick Jeffrey Goldstein L Goldstein
    Daniel Goleman J Grinder C Hampden Turner Gary Hamel Mike Hammer Charles Handy L Harman
    Larry Hischhorn M Hitt Geerts Hofstede Elliott Jacques Tad James Joseph Jaworski DL Kauffman
    Stuart Kauffman Warren Keegan Sam Keen CF Kiefer H Kelman Kevin Kelly Daphne Kingma
    Peter Kline Sue Knight JP Kotter Otto Kroeger Gideon Kunda R Lewin BA Lewis
    E Lorenz M Louis C Lundberg H Maturana MHB McDonald Hugh McKay Ian Mitroff
    Gareth Morgan Rosabeth Moss Kanter EC Nevis John O’Connor Kenichi Ohmae M Parker Loren Pedeson
    J Pennings JW Pfeiffer Michael Porter CK Prahalad HR Priesmeyer I Priogogine Naomi Quenk
    Alfred Rappaport John Redding J Renesch GP Richardson AK Rice EH Schein Ricardo Semmler
    Peter Senge PJH Shoemaker D Stace & D Dunphy Ralph Stacey G Stalk Murray Stein T Thwaites
    Francisco Varela MM Waldrop John Warfield Margaret Wheatley David Whyte Ken Wilber E Young
    GS Yip Connie Zweig


    A Maven’s Magnet Personal Knowledge Management PKM Thoughts – from The Cluetrain Manifesto : “A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.


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    A Mavens Magnets 2011-01-15 Reinventing Ourselves in Crisis – Janine Shepherd – Never Tell Me Never

    Rediscovering a year old tweet by Laurel Papworth (@silkcharm)  sharing a blog post on reinventing ourselves using social media tools. It made me reflect on how we face challenges : of different approaches to the stereotypical fight or flight reactions – and fitted so well with my 2011 goal to do a weekly reflection on my PKM (Personal Knowledge Management) archives.

    Also from my PKM archive, Rosabeth Mossbeth Kanter’s blog post on facing change also inspired me : “Surprises are the new normal. Resilience is the new skill“. And from the archive : Roy Tennant a Library professional, on embracing social media & reinventing himself throughout his professional career : “Look Forward. Ever, ever, look forward. Because that is the present you will soon inhabit.”

    Sometimes it’s not so dramatic – other times it’s incredibly challenging circumstances – like those faced by Premier Anna Bligh in the tragic Queensland January 2011 floods. Or by Janine Shepherd, headed for the Australian Winter Olympics Team & slated to win our first medal and tragically maimed. I was fortunate to hear Janine tell her inspirational story “Never Tell Me Never“at a conference in Canberra in the late 1990’s.

    I never forgot Janine and now she is features strongly in my PKM. It was in mid 2009, sick with Swine Flu which  followed an earlier bout of Bacterial Pneumonia, I was beginning to wonder if I was ever going to recover. The slightest cool temperatures would bring on asthmatic coughing fits. Amazingly the very morning when I felt so incredibly down, I discovered that Janine was on Twitter and she was following me. I was stunned. How could someone like her be following me ? Her life challenges so much greater than mine – I felt chastened and couldn’t continue feeling so miserable. A partial paraplegic… Janine had even learned to fly & become a qualified pilot!

    And then in my long convalescence I would really “discover & explore” more of the social media world, which became so vital in my newly emerging professional challenges. I had to “reinvent myself” professionally : from a forensic engineer & quality management specialist, to learning of the commercial focus of the World Trade Organization. To stay on top of the exploding number of new GFC fuelled international trade barriers – social media tools helped so much. And along the way I was to discover so many amazingly generous folks in the social media Twitter space creating a PLN – Personal Learning Network – from across Australia and around the globe. I shared this journey at the ACTKM10 Conference last October.

    Equally inspirational from my PKM archive – a tweet from Lance Scoular on the poem Invictus quoted in the movie of the same title. I saw the movie “Invictus” (Morgan Freeman & Matt Damon directed by Clint Eastwood) on a flight to Venice last September. It is the deeply moving story of Nelson Mandela leading a greatly divided South Africa after many years in prison on Robben Island. Mandela inspires the Springboks Rugby Union captain, Francois Pienaar, from certain defeat to lead his team to victory at the 1995 World Cup on their home soil. Mandela shared the evocative words from Invictus that kept him going on Robben Island – helping to stand when all he wanted to do was lie down : “I am the captain of my soul“.

    Ironically Avatar is on television right now with the challenges faced by Jake Sully – ex-Marine, maimed, enticed to Pandora – rebirthed via his Avatar & able to walk again. Too easy to follow his Marine background and destroy the Na’vi as they defend Hometree. Or to take a new path as one of the Na’vi fighting the RDA Company’s drive to mine “Unobtainium”. Great interview at the end with Sam Worthington (Jake Sully) where he shared what he learned from working on Avatar about the importance of our World  : “It’s never too late to change.”

    Below are links to my Diigo bookmarks for these stories from my PKM  …

        • My 2 favourite quotes
          • In so many ways our idealized selves get suppressed at work or simply won’t come out. There are so many things we would love to do better, perhaps be more accommodating in our communication, or maybe be more outspoken and self-confident.  At other times we just need for other people to perceive us differently and to realize who we really are – and respect us for being just that.
          • The Social Media offer this frame for being our all, perhaps the one we want to be – or maybe just be different from what we are at work, and for once I’m not thinking that this is mentally unhealthy, identity destabilizing or role confusing. I think that this is a chance to sublimate some of those forces and instincts stemming from some earlier stage or even dreams in our life. And even more so, if living in here can make living out there more fulfilling and even reactivate our passion, by all means – let’s engage!

        • My favourite quote
          • Surprises are the new normal. Resilience is the new skill. Back-up plans are strategic assets. 
        • My favourite quotes 
          • Don’t clutch old technologies when you should be tossing them aside. The natural human tendency is to cleave to what we know, and to view anything new with suspicion. There are good parts of this tendency, but so too there are some bad. Staying with outdated technologies too long because they are familiar and we feel comfortable in our mastery of them are reasons that are weak and unjustifiable.
          • Don’t blindly embrace the new. Not every technology that comes down the pike is worth your time and attention. It may be worth enough time to assess it, but don’t think just because it is new and shiny that it should be immediately embraced. …
          • Look forward. Ever, ever, look forward. Because that is the present you will soon inhabit. Because that is the force that will shape your life — with or without your permission or acquiescence. Because that is what you hope to make better.

        • My favourite lines
          • I am the master of my fate: 
          • I am the captain of my soul. 
    .. a pickup truck slammed into the back of her bike, shattering her body and dreams. Shepherd suffered a broken neck and back and abdominal gashes. Her right leg was ripped open, her collarbone and five ribs were fractured, and she sustained serious internal injuries and more. The complete picture makes gut-wrenching reading.

    “People broke their necks and backs and didn’t walk, but that wouldn’t be me. Not me.”

    “Finally, I got to the point where I thought, My God, this accident controls every part of my life—every single part. And I thought, What are you going to do? Are you going to spend the rest of your life being a victim—or are you going to get on with your life?”

    • @CarePathways ‘Never Tell Me Never’ by @JanineShepherd http://t.co/ugONL2J No challenge is too great. No obstacle too big to overcome.
      (NB Janine came to Wollongong in March 2010 as Guest Speaker at International Women’s Day Lunch – my company bought 10 tickets for female employees. I would have loved to have listened to the latest stages of her journey as she and her ex-husband had battled Depression. However I decided not to – because I wanted other women in my company to have the chance to her amazingly inspirational story “Never Tell Me Never)
        • Amazing courage
          • Janine Lee Shepherd, AM (born 1962) was a champion Australian cross-country skier until she suffered major injuries when hit by a truck during training. Before the accident, she had been considered a strong chance to win Australia’s first ever medal at the Winter Olympics.
          • Though she was told she would never walk again or have children, and doctors had significant doubts as to whether she would survive at all, she defied all of these, and her story later became the focus of national attention, as well as a popular telemovie.

    A Maven’s Magnet Personal Knowledge Management PKM Thoughts

    Frank Hurley, the photographer on Ernest Shackleton‘s ill-fated expedition, had a hard decision to make as the pack ice crushed the “Endurance”, forcing the crew to flee. 
    Hurley left behind many precious glass photographic negatives as they were too heavy – deciding which ones to leave & which to keep – his PKM now shared with us nearly a century later.

    How do we prioritise our PKM elements ? How do we ensure their longevity in evolving technology?


    Posted from Diigo. The rest of my favorite links are here.

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    A Mavens Magnets – 2011-01-09 – Johari Windows – Growing through Connecting Trust Collaborating Safe Spaces to Experiment


    A Maven’s Magnets on PKM :

    For effective leadership, it’s really worth understanding MBTI & what your style is : eg for me it’s “N” or “Intuitive” 
    -ie I like to consider possible situations & prepare for them by developing a comprehensive PKM – Personal Knowledge Management System, in advance 
    – but this takes time & resources & obviously I can’t predict  every imaginable problem
    – whereas if I was an “S” or “Sensing” then I would wait until issues arose, then locate the resources I need
    – which is predicated on assuming that all resources you need are easily located


    What is important is to understand your preferred style & work with its positives & negatives

    Posted from Diigo. The rest of my favorite links are here.

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    2010 in Retrospect: Sahana Chattopadhyay Pune India – Top Blogs Books

    In my New Year resolutions I had marked 2011as a year to more deeply explore my past archived links in Diigo & Googlereader. But that didn’t mean ignoring evocative new posts. This post is one of the latter and just too good to ignore … lots of reading well into 2011 !

    It’s an amazing share from Mary Abraham – she’s uncovered a great post of 25 blog posts & 18 books from 2010 recommended by Sahana Chattopadhyay, a Learning & Development consultant blogger from Pune India in her  ID & Other Reflections blog.

    It’s what I love about social media – the totally unexpected discoveries of bloggers from across the globe
    Posted from Diigo. The rest of my favorite links are here.

    A Maven’s Magnets on PKM :
    Are we at increasing risk of forever reinventing the wheel –  because we don’t have effective PKM systems
    – so we fail to capture those good ideas for future recycling / re-use ?